Services - Document Production
Translation (with TRADOS), DTP, Technical Writing
System Development, Website Production

 Theory & Practice

Theory & Practice: Logical Proposals based on Component Analysis, Evaluations based on Practice

Your communication contents serve as critical links between your business and your stakeholders.

At Document House Group, we use a unique component analysis method to objectively evaluate each fundamental element of communication, effectively unveiling any underlying risks in your contents. This then allows us to logically structure communication contents best suited for your needs.

• Ease of searching (Finding needed information quickly)
• Correctness of information (Correct description of specifications, procedures, etc.)
• Soundness of information (Can be used safely)
• Comprehensibility of textual contents (Ease of understand by reading)
• Comprehensibility of visual contents (Visually ease of understand)
• Ease of handling (Suitable for the usage conditions)

• Content structure (Structuring and ordering of information, which may greatly affect searchability)
• Descriptions and compliance (compliance appropriate for the information and applicable safety standards)
• Compliance (Status of compliance to applicable safety laws and standards)
• Textual expressions (Use of appropriate terminology and expressions)
• Visual expressions (Effective use of pictures, diagrams, and layouts)
• Physical structure (Selecting the appropriate medium)

• Operation Test (Consistency of Information)
• Usability Test (Ease of Use)

Making Use of Customer Feedbacks

Customer feedbacks are the most valuable data in evaluating the effectiveness of your contents. We will provide assistance in listening to and analyzing the voices of your customers, and make improvements on your contents based on their feedback.

For example, while questions and complaints from customers received by your call center are valuable information for product development, a significant proportion of them may be due to poor communication, and can be easily resolved by taking measures to eliminate risks from your communication contents. In a nutshell, improving the quality of your communication contents will greatly improve the cost-effectiveness of your customer support.

Our Services & Risk Management

Maximizing Your Corporate Value